Job Portal: December 2011

Recruitment of Search Engine Optimizer Executive at Sun Softwares : Dec., 2011

Sun Softwares Pvt. Ltd.

Experience: 0 - 2 Years

Compensation: Rs.70,000 - 3,00,000 P.A

Industry Type: IT-Software/ Software Services

Role: Outside Consultant

Functional Area: IT-Other

Education: UG, PG

Location: Chandigarh, Mohali

Job Description:

We need a person with knowledge in SEO, SMM, SMO, Link building, Article writing, Blog posting

Company Profile:

Sun Softwares is a professional, creative IT company that has been very successful in delivering high quality solutions to an increasing number of clients worldwide, drawn from a wide spectrum of commerce and industry.

Contact Details:

Company Name: Sun Softwares Ltd.
Executive Name: Shefali Karwal
Telephone No: 91-172-4665761
Website : http://sun-softwares.com

Send Your Resume To: career[AT]sun-softwares.com

Walk In Associate For Inbound/Outbound (Female Candidates Only) at HERO BPO Gurgaon : 2011

Hero Corporate Services Ltd.

Experience: 0 - 1 Years

Compensation: Rs.80,000 - 1,75,000 P.A

Industry Type: BPO/ITES

Role: Associate/Sr. Associate -(Non Technical)

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG, PG

Location: Gurgaon

Job Description:

Making outbound/inbound calls for resolving queries/verification/sales
Solving customer queries.
Acting as a primary interface for all customer service enquiries.
Good Communication skills
Handling inquiries and reporting to Concerned Authorities.
Updating customers with the latest information on a product or a service and assisting them with their queries
Fixed Day shift- (Shift 10am-7pm) for outbound process
Rotational shift between 9 am-11 pm for inbound process.
Good communication skills in English & Hindi.

Walk In : Between 10 am to 5 pm Monday to Saturday

Address:

Hero BPO,
DLF Building No. 10, Tower B,
4th Floor,DLF Cyber City.Phase II,
Gurgaon-122002

Company Profile:

Hero BPO is a member of the US$ 4 billion Hero Group, a manufacturing and engineering giant which has, over the last few years, successfully diversified into Training, Offshore Call Center & BPO (Business Process Outsourcing) Services, IT, Financial Services and Insurance. The Hero Group is amongst the most respected Business Houses in India and employs over 24,000 people across 12 companies.

The tradition of excellence continues as Hero BPO has leveraged the Group's experience and expertise and rapidly evolved into a leading call center/business process outsourcing services provider, recognized for its business insight, industry expertise, quality of services and customer commitment. Our state-of-the-art contact/call center in India is located at Gurgaon - just 15 km from the New Delhi International Airport. The company operates 365x24x7 and provides a whole gamut of offshore outsourcing services in the areas of Inbound and Outbound Voice Support, Email Services, Technical Support and Finance & Accounting BPO.

Contact Details:

Company Name: Hero Corporate Services Ltd.
Executive Name: HR
Telephone No: 0124-4099000
Website : http://www.herobpo.com

Send Your Resume To: currentopenings[at]HeroBPO.com

Recruitment of Customer Care Agent at NCR Corporation Pvt. Ltd. Mumbai: Dec., 2011

NCR Corporation Pvt. Ltd.

Experience: 0 - 1 Years

Industry Type: IT-Software/ Software Services

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG, PG

Location: Mumbai

Job Profile:

Excellent language/communication skills, verbal as well as listening skills
Understanding of basic customer location/geography area knowledge
Associate's Degree preferred
Experience in the area of Coordination/ customer Service and Support

Job Description:

Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools
Gathers problem information and records data in desktop tools
Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service; Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory
Receive and document service request and customer information; Gather problem information and determine criticality
Proactive planning, prioritizing, and assigning all outstanding work order tasks, ensuring the prompt delivery of service to meet our contractual terms and conditions; Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts
Follow Global Call Taking tools, process and procedures as documented and posted in GP&S
Initiate dispatch request capture information and record data in desktop tools; Document, verify, and make appropriate corrections to the service request and customer profile; Provide parts management/coordination as assigned
Providing a central point of communication for engineers, handling any incoming messages that may require to be transmitted to the engineers within the territory; Working with Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
Communicate with the Customer Advocates for permanent change to the customer profile
Ensuring the correct and timely closure and completion of all work orders
At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed
Contribute as a team member; Participate in team meetings and activities
Participate in objective setting, performance management, and reward and recognition programs; Participate in special projects to continuously improve processes, tools, systems and organization
Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
Work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs; Success of this position will be measured on speed of response, clarity and accuracy of captured information; Position is accountable for continuously receiving and handling high volumes of customer calls
Ability to work in a team environment and interacts with both internal and external customers

Company Profile:

NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worlds first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology

Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the "anywhere, anytime" convenience that todays consumers demand.

Help lead the way to the next generation of self-service technology by revolutionizing how consumers interact with businesses around the world.

Contact Details:

Company Name: NCR Corporation Pvt. Ltd.
Executive Name: HR
Jobs Code: 582022
Website : http://www.ncr.com

Send Your Resume To: career[at]spectra-vision.com

IBPS : Common Written Examination (CWE) For Specialist Officers 2011

Institute of Banking Personnel Selection

Common Written Examination (CWE)

"Banking in India is graduating from general to specialized." The sector therefore needs specialist officers in various fields like IT, Technical, Agriculture, Legal, Marketing, HR, etc. and also in Rashtrabhasha. Having successfully held similar examinations, IBPS will conduct CWE on behalf of following 19 banks, for candidates to qualify for recruitment in the aforesaid specialist areas.