Analyze,
design develop, troubleshoot and debug software programs for commercial
or end user applications. Writes code, completes programming and
performs testing and debugging of applications.
As a member of the software engineering division, you will develop software according to provided design specifications.
Analyze system specifications and existing business processes and information systems
Build enhancements and resolve bugs.
Build and execute unit tests and unit test plans.
Job Requirements:
Work involves some problem solving with assistance and guidance in understanding and applying company policies and processes.
Gaining competence in own area and acquiring a higher level understanding of role, processes and procedures.
BS degree or equivalent experience relevant to functional area.
0-2 years of previous software engineering or related experience.
Job Description: The
Technical Support Specialist (TSS) works in a 7x24 high volume support
center environment. The TSS will provide the incident management along
with technical/functional knowledge necessary to resolve customer’s
(both internal and external) problems.
The
TSS will work directly with the customer, on-site Customer Engineers
and the Teradata Global Support Engineers to understand the problem,
capture appropriate failure information and search knowledge for complex
known solutions using available systems, tools, and resources to
resolve the customer’s problems.
Education and Experience Requirements:
A
BA/BS in Computer Science or equivalent or Technical/Associates degree
with Database Administration and UNIX experience is preferred. The
ability to read, understand, and communicate complex technical
information.
The TSS must have the ability to apply factors of
effective listening, such as displaying interest, not interrupting when
another is speaking, asking appropriate questions and withholding
judgments
Ability to express ideas in an organized, articulate, and concise manner.
Professionalism
by continually maintaining a positive attitude and communication style
even in critical or stressful customer situations.
