Sutherland Global Services Inc
Experience: 0 - 5 Years
Compensation: Rs.1,25,000 - 4,00,000 P.A
Industry Type: BPO/ITES
Role: Customer Support Engineer/Technician
Functional Area: IT-Support, Telecom, Hardware
Education: UG, B.Tech/B.E., PG
Location: Chennai, Ernakulam / Kochi/ Cochin
Job Profile:
- Willing to work US shifts
- Excellent oral and written communication skills (English)
- Strong Technical Base since this is for Level 2 Support
- Operating Systems; Windows 9x, 2K, XP
- Hardware & Networking
- Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)
- Internet technologies ; ISP, dialer application(s), email clients, browsers
- Keyboarding Skill (WPM – 35) Accuracy (85%)
- Must be able to join immediately- work location would be Cochin or Chennai based on Candidate preference
- Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.
- Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips
Walk In : Mon-Sat, b/w 10AM-6PM with a copy of your updated resume.
Address:
Sutherland Global Services (Recruitment Facility)
6th Floor, Kandomkulathil Towers (Federal Bank Building),
Opp. Maharaja's College Ground, M G Road,
Ernakulam- 682 011
Job Description:
Responsible for answering customer calls regarding technical issues and abide by the prescribed norms This is a Level 2 Support and hence would be required to support all telephony and all peripherals Configuration of modem & routerRemoval of virus Installation of windows & MACConfiguration of computer peripherals (Printers, scanner etc. Company Profile:
Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.
Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering RightSourcinga, seamlessly blended services from its 33 delivery centers in Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customers lifetime value.
Contact Details:
Send Your Resume To : sonia.chandran[at]sutherlandglobal.com,jestin.joseph[at]sutherlandglobal.com
