- To obtain new requirement from Client users with respect to Application requests types.
- To deliver the committed Change request in appropriate time with all quality and technical expectations met.
-
To ensure that service requests/incidents which have been directed to
email and the support chat channel are checked, logged and confirmed in
accordance with the internal procedures to agreed service levels
- To ensure that critical Netcool notifications are fixed/escalated to appropriate groups.
- To develop a thorough knowledge and understanding of Netcool applications.
-
Follow the incident, change and problem management processes, as
defined and agreed by client and provide feedback, where applicable, of
shortcomings and suggested improvements to the processes
- To
proactively identify and implement improvements to existing processes,
leveraging upon available tool sets to reduce manual intervention, in
order to manage incidents more effectively and ultimately improve the
level of service and support provided
Skills:
- IBM Netcool Suite of Products like Netcool Webgui, ISM, Impact.
-
The purpose of this role is to provide a single, central point of
contact for client staff for all incidents and change service requests
and all issues in respect to applications on IBM Netcool Suit of
Products covering an 8 hours of support through out 5 days per week. How To Apply:
Qualification: Bachelor's or Master's degree Experience 0-2 Years
Location: Bangalore
Job Role: Development Engineer - Entry
Job Description:
HP Recruitment Drive For Freshers and Experienced as Development Engineer - BE, B.Tech, M.E, M.Tech Responsibilities:
-
Codes and programs enhancements, updates, and changes for portions and
subsystems of end-user applications software running on local,
networked, and Internet-based platforms based on specific requirements
and instructions.
- Executes established test plans and protocols for assigned portions of code; identifies, logs, and debugs assigned issues.
-
Develops understanding of and relationship with internal and outsourced
development partners on software applications design and development.
-
Participates as a member of project team of other software applications
engineers and internal and outsourced development partners to develop
reliable, cost effective and high quality solutions for low to
moderately-complex products.
Qualifications:
Education and Experience:
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- Minimum 0-2 years experience
Knowledge and Skills
- Experience or understanding of software applications design tools and languages.
- Good analytical and problem solving skills.
- Understanding of design for software applications running on multiple platform types
- Understanding of basic testing, coding, and debugging procedures
- Good written and verbal communication skills; mastery in English and local language.
