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| Expertise: | Skills Required: 1) Knowledge and understanding of OSI model and networking protocols. 2) Knowledge of networking device worked on, if any. 3) Excellent written and communications skills. | |||||||
| Experience: | 1 | |||||||
| Employment Type: | Permanent | |||||||
| Job Type: | Full Time | |||||||
| Job Profile: | Job Responsibilities – Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Candidate will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the client's product/service through phone, email or remote access. | |||||||
| Candidate Profile: | Experience: 1 – 6 yrs Qualifications: Any Graduate /BE / B Tech /Technical diploma for 3 yrs Essential: • Prior troubleshooting experience • Willing to work in 24*7 Support (Including Night Shifts). • Prior experience of Voice based technical support. • CCNA Certification is mandatory. • Knowledge of networking products already worked on will be an added advantage. | |||||||
| Others If any: | Technology Domains supported Within TAC: • Unified Communications (CUCM, Unity, Multi-Service, IPCC). • Network Security (VPN, ASA\PIX). • Core Technologies(Switching, architecture, routing protocols, & WAN Access) | |||||||
| Hot Job?: | Yes | |||||||
| Status: | Open | |||||||
| Internal Contact: | Sakshi Grover/Anurag Kumar | |||||||
| Job City: | Gurgaon | |||||||
| Job Country: | India | |||||||
| Job Title: | Network Engineer | |||||||
| Job Domain: | Technical Support | |||||||
| Last Modified 2/6/2011 3:31 PM by Anurag Kumar | ||||||||
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