b. Good understanding of Ticketing and Remote connect tools and Awareness of PC Hardware Environment, Printers
c. Ability to handle continuous calls with excellent verbal and written communication skills
d. Ability to diffuse volatile situations when distressed or irate customers call for support
e. Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
f. Explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
g. Able to categorize an incident correctly for call tracking and logging purposes.
h. Willing to work in 24/7 environment
6 - 48 months of technical support experience (Desktop, Laptop, Technical Helpdesk, ISP support)
Walk-in for Technical Voice Support:
Date- 19th Aug 2011
Day- Friday
Time- 2:00 PM – 5 :00 PM
Venue-
iGATE Infrastructure Management Services Limited
C -133 A Sector 2
NOIDA U.P. 201 301
Behind Fire Station
Near SBI Bank
Nearest Metro Station: Noida Sector 15
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