PAREXEL

Network Operations Center Analyst
- Act as 24x7 escalation point to Security / Site Services / Network / Server and Application support issues.
- Pro-actively identify system impacting issues through the analysis of network performance data and alerts.
- Perform real-time tier 1 troubleshooting via remote access to network components to isolate, manage, and resolve network impacting issues.
- Identifying, ticketing, dispatching, and escalating network faults.
- Schedules, coordinates, and tracks all network maintenance.
- Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform. 
- Manage the intake and recording of information to ensure that it is accurate. Continuously evaluate the services provided and capture this information in the department's reports and metrics.
- Analyzes security analysis reports for security vulnerabilities. Reports on significant trends and vulnerabilities.
- Provides alarm security services to all facilities.
- Participate in 24x7 rotating shift schedule with ability to work day, evening, and weekends as required.
- Develop and maintain positive communications between Global Service Desk, Site Services and IT Infrastructure teams.
- Create and implement documentation and procedures to for alerting and escalation.
- Use acquired knowledge to influence and improve IT practices and technologies.
Desired Profile
Skills & Experience
- 0 to 2 years of hands-on experience in a Network Operations Center environment.
- Open minded and ready to learn and absorb things.
- Experience in working with Incident / Problem / Change management team 
- Ability to handle multiple tasks concurrently.
- Experience with enterprise monitoring tools such as QRadar / Quest Fog-light / Orion-Solarwinds / HP OpenView / Whats Up Gold / HP SIM / SCOM / NNM etc.
- Ground concepts of TCP/IP, UDP, ICMP, SNMP, SMTP
- Basic understanding of routing, routing protocols, layer 2 switches, firewalls, VPN and Network security concepts. 
- Windows 2000/2003 knowledge, understanding of active directory 
- Experience with MPLS, Frame Relay, T1/T3 links, and DSL 
- Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
- Must work well in a team environment
Desired certifications:
CCNA
CompTIA Security+
MCSE / MCITP
ITIL v2 or v3 certified
VCP
CCA
at 01:06

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