Ericsson India Pvt. Ltd.
Experience: 0 - 2 Years
Industry Type: Semiconductors/ Electronics
Role: Maintenance Engineer
Functional Area: Network Administration, Security
Education: UG, B.Tech/B.E., B.Sc, PG
Location: Noida
Job Profile:
- Industry experience: Telecom
- Certifications: Any Certification related to Telecom shall be an added advantage
- Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
- Language skills: Proficiency in written / Spoken English & Hindi
- Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Job Description:
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
- Clearing the first level Network Alarms
- Creation of Trouble Tickets
- Ticket updation and routing to the relevant department for further course of action
- Closure of ticket
Company Profile:
At Ericsson we are using innovation to empower people, business and society. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people's lives and the world we live in, and are an essential part of a sustainable society.
Contact Details:
Company Name: Ericsson Global India Pvt. Ltd.Executive Name : HR
Job Code: 51488
Website: http://www.ericsson.com
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