Freshers - 3rd To 7th Jan 2012 - Sutherland - Ernakulam

Network Client Support (ISP)- Consultant/ Sr. Consultant

Experience : 0 to 5 yrs.

Job Description:

Responsible for answering customer calls regarding technical issues and abide by the prescribed norms

This is a Level 2 Support and hence would be required to support all telephony and all peripherals

Configuration of modem & router

Removal of virus

Installation of windows & MAC

Configuration of computer peripherals (Printers, scanner etc.

Requirements

Any Graduate/ 10+2 Certificate Holder

Willing to work US shifts

Excellent oral and written communication skills (English)

Strong Technical Base since this is for Level 2 Support

Operating Systems; Windows 9x, 2K, XP

Hardware & Networking

Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)
Internet technologies ; ISP, dialer application(s), email clients, browsers
Keyboarding Skill (WPM – 35) Accuracy (85%)
Must be able to join immediately- work location would be Cochin or Chennai based on Candidate preference
Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.
Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips

Communication Skills:

Verbal: Fluent in English

Written: Good written skills in En

An aptitude for customer service and Computer troubleshooting

Terms and Conditions :

Must be able to join immediately
Should be willing to work night shifts (shifts starting between 5:30PM to 11PM and extending to 9 hours)
Will be eligible for Sutherland performance incentive subject to company guidelines
Free cab facility with door pick up and drop for all night shifts (within 35KM radius of the Kakkanad facility)

Interested candidates may please Walkin to the Sutherland recruitment facility at the below address, any day from Mon-Sat, b/w 10AM-6PM with a copy of your updated resume. (Experienced candidates to carry the offer letter and last 3 month's payslips from the last company)

Venue

Sutherland Global Services (Recruitment Facility)
6th Floor, Kandomkulathil Towers (Federal Bank Building),
Opp. Maharaja's College Ground, M G Road,
Ernakulam- 682 011