Recruitment of System Analyst at Hewlett-Packard India Pvt. Ltd. Bangalore: Feb., 2012

Hewlett-Packard India Pvt Ltd

Experience: 0 - 2 Years

Salary: Not disclosed by Recruiter

Industry Type: IT Software, Software Services

Functional Area: Application Programming, Maintenance

Role: System Analyst / Command Centre Specialist -- Unix

Education: B.Tech / B.E./ BCA /PG

Location: Bangalore

Job Description:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/ complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
• Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/ HP Information Technology (HPIT) infrastructure needs within area of technical responsibility.
• Patch and Security Management: Apply patch and security changes per policy.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
• Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
• Project Management: Participate in customer and internal projects, including transformation.
• Customer Relationship Management: Set expectations with customers and/ or internal businesses/ end users within defined parameters.
• Teamwork: Work as part of a team, which may be virtual and /or global. Typically advises or sets direction for:
• Single customer/ small group of similar customers
• Country or subregion

Desired Profile :

• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• (developing) understanding of technology in direct responsibility, General understanding of related technologies, Customer Service, Project Management
• Business Execution & Performance Monitoring: Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returnsProgram Tracking and Reporting
• Continuously mines program data to assess overall contribution of program to business success
• Cost and Budget Management: Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
• Operations Building/Process Improvement: Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
• Outsourcing Methods/ Processes: Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
• Client/ Customer Relationship Building: Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
• HPS/BU Business Context: Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/ Business Unit (BU) solutions, and HP's strategy for market penetration
• HPS /BU Solutions: Understands HPS/ BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
• HPS Solution Interfaces: Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/ General Business Unit (GBU)s, or HP's partner strategies
• Change Management: Develops methods for supporting innovation and change across the organization
• Problem Solving.: Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Company Profile:

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Contact Details:

Company Name: Hewlett-Packard India Pvt Ltd
Website: Click Here

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