Tech Mahindra Ltd.
Experience: 0 - 2 Years
Salary: Not disclosed by Recruiter
Industry Type: IT Software, Software Services
Functional Area: QA & Testing
Role: Quality Assurance/Quality Control Executive
Education: UG / PG
Location: Chandigarh
Job Description:
The Quality Assurance Auditor is responsible for analyzing, correcting and providing feedback on closed customer trouble tickets to ensure accurate reporting of customer trouble resolution and the process/steps taken during the life of the ticket. QA audits are performed on trouble tickets from:
- BMP (Business Maintenance Platform) for Global Voice and Data Connectivity / Transport trouble tickets
- WFA (Work and Force Administration System) for National (22-state AT&T Footprint) trouble tickets
- AOTS (AT&T One Ticketing System) for AVPN and MIS trouble tickets
- Review of customer trouble tickets after resolution and closure of the ticket by the operational team. Review can include
- Proper closure/clearance, analysis and trouble coding of the ticket
- Appropriate documentation of the time the ticket was worked
- Appropriate documentation of the time a ticket was unable to be worked to due customer or uncontrollable situations
- Appropriate troubleshooting
- Log notes, Billing/Rebate information
Desired Profile:
- Knowledge of AOTS, WFA and BMP ticketing systems
- Knowledge of AT&T Service Assurance processes and tools
- Good oral and written communications skills (English)
- Use of Microsoft Office applications such as Word and Excel
- Ability to analyze situations and make decisions based upon guidelines
- Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Address: Tech Mahindra
Plot No. 23, IT Park, Kishangarh
Chandigarh.
Please carry the following documents:
- Copy of Resume
- 1 Passport Size photograph
- 1st & last page of passport
- Final year mark sheet and degree certificate of highest education
Company Profile:
Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world's leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Contact Details:
Executive Name: Pulkit Malhotra
Website: https://www.techmahindra.com
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