Walk In for Associate (Non-Technical) at Convergys India Services Pvt. Ltd. Delhi: Feb., 2012

CONVERGYS India Services Pvt Ltd

Experience: 0 - 5 Years

Salary: Rs.1,50,000 - 2,75,000 P.A

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Role: Associate-NonTechnical

Education: UG, PG

Location: Gurgaon

Job Description:

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Interested Candidates can directly Walk-in along with updated resume and two passport size photographs.

Walk-in Address: Convergys India Service, E-158, Kalkaji, New delhi, Near Deshbandhu College, Walkin Distance from Nehru Place Metro Station.

Desired Profile:

• Graduates with excellent oral and written communication skill
• Should be open to work in Night shifts.
• Outstation candidates/Ghaziabad residing candidates who can relocate can send their resumes
• Responsible for dealing with Clients’ Queries (Inbound voice/semitech/Technical process available.
• Prior experience in Customer Service industry will be an added advantage.
• Candidate with good customer service skills would be preferred.

Company Profile:

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Contact Details:

Company Name: Convergys India Services Pvt Ltd
Executive Name: Khushnuma Kauser
Telephone No: 8860634830
Website: http://www.convergys.com

Send your resumes at :kalkaji.hiring[at]convergys.com