Website: www.xerox.com
Qualification: Graduates
Experience: Freshers
Location: Bangalore
Job Role: Tech Helpdesk Jr. Analyst
Job Description:
- May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Provides functional or task leadership
- Coordinates special projects and system upgrades
- Briefs customers and/or management on the status of resolution efforts
- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
- Recommends system or process improvements, including procedures, training, and enhanced documentation
- All other duties as assigned Learns to use professional concepts.
- Applies company policies and procedures to resolve routine issues.
- Works on problems of limited scope.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Builds stable working relationships internally.
- Normally receives detailed instructions on all work.
- Typically requires no previous professional experience.
How To Apply:
Apply Here
