Ericsson Global India Pvt. Ltd. Recruiting freshers as Surveillance Engineers @ Noida

Location: Noida
Certifications: Any Certification related to Telecom shall be an added advantage
Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Language skills: Proficiency in written / Spoken English & Hindi
Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Job Description:
  1. Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
  2. Service Alarm Monitoring
  3. Alarm Management for the assigned Network Services
  4. Ticket Management
  5. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
  6. Work Order Handling
  7. Regular follow up on the events with relevant departments working on it as per the MSTOP process
  8. Work towards KPI & Balanced Scorecard parameters
  9. Work towards the IPM parameters assigned by the Shift Manager
  10. To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
  11. Adherence to the organizational guidelines & departmental processes & procedures
  12. Clearing the first level Network Alarms
  13. Creation of Trouble Tickets
  14. Ticket updation and routing to the relevant department for further course of action
  15. Closure of ticket

Contact Details:
Company Name: Ericsson Global India Pvt. Ltd.
Executive Name: HR
Job Code: 51488
To Apply Click Here
at 20:32

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