Company Name: Convergys
Website: www.convergys.com
Qualification: Any Graduates - Any Specialization
Experience: Freshers or Experienced
Location: India-Maharashtra-Thane
Job Role: Technical Support Representative
Job Description:
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Desired Candidate Profile:
- College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
How To Apply:
Apply Here
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