BMC Software Recruitment For Technical Support Analyst (Freshers/Experienced) - BS degree in CS

Company Name:    BMC Software

Website:         www.bmc.com

Qualification:   BS degree in CS

Experience:      Freshers/Experienced

Location:        Pune

Job Role:        Technical Support Analyst



Duties/Responsibilities of Position:


• Respond to and resolve all customer inquiries (via phone, e-mail, web)

• Maintain high level of customer satisfaction

• Maintain clear and concise ticket documentation with all required data and fields

• Escalate service requests and issues appropriately

• Exercise independent thought within defined procedures and practices

• Manage priorities and act on factors that create priorities

• Prepare for and support new products within technical area

• Generate Knowledge Base entries



Experience/Education Required/Desired:


• BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications.



How To Apply:


Apply Here