HCL Infosystems Walk-in Drive For Freshers From 25th Feb to 1st March 2013

Company Name:  HCL Infosystems Ltd

Website:            www.hcl.com

Qualification:      B.Sc, BCA, B.Tech/B.E., Diploma,MCA - Computers

Experience:         0-1 Year

Location:           Noida

Job Role:           Technical / Customer Support Executive





Job Profile:

- Responsible for handling the issues from the customer.

- Take inbound based voice calls.

- Resolve the issues and provide trouble ticket to the customer.

- Make entries in the CRM regarding the issue and the resolution offered.

- Update the CRM on a daily basis.

- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.


Skills:

- Excellent Communication Skills with an ability to convince.

- Effectively introduce products & services

- Understand customer tones & be deft in handling customer queries

- Problem solving skills


Walk-in Details:

Walk-In interview from 25th Feb to 1st March 2013


Venue:


HCL Infosystems,

D-233, Sector-63,

Noida