NTT DATA Job Openings For Associate System Engineer - BE, B.Tech, M.Tech, MCA - March 2013

Company Name: NTT DATA

Website:              www.nttdata.com

Qualification:       BE, B.Tech, M.Tech, MCA

Experience:         Freshers / Experienced

Location:              Bangalore

Role:                     Associate System Engineer




Job Description:


NTT DATA Job Openings For Associate System Engineer - BE, B.Tech, M.Tech, MCA - March 2013

Position Functions or Responsibilities:


1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.

2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)

3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

4. Triaging the tickets to different support groups based on category of the ticket

5. Following up on tickets and tracking them to closure

6. Providing sufficient and accurate information to users on the ticket status


How To Apply:


Apply Here