Ericsson Recruitment Drive For B.E/B.Tech Professionals For The Position Of Service Desk L1 Support Engineer : Last Date To Apply 17th Dec 2012

Company Name: Ericsson


Experience: 1-3 Years

Location: Noida

Qualification: B.E/B.Tech/Others

Job Role: Service Desk L1 Support Engineer


Job Description:

- As a Service Desk L1 Support Engineer, the candidate will Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests.

- Responsible for handling all  tickets for all Incidents/Service Requests reported.
- Take responsibility that SLA/KPI objectives are being meet according to defined levels
- Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
- Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
- More complex issues after preliminary recognition send to Front Office / Back Office engineers
- Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.

Desired Profile:

- The candidate should have completed B.E/B.Tech Technical degree from a recognized university.
- Should have 1-3 years of experience in Desktop/Laptop Support.
- The candidates who are having RHCE Certification is  Preferred.
- Should have the ability to work at odd hours and should be Interested in Technology and Communication
- The candidate should have good exposure to Linux and Open Source.
- Should have the flexibility and ability to work both in a team as well as individually.
-Should be customer oriented, Service minded, ready to very close cooperation with Customers. 

How To Apply:

Apply Here

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