Website: www.ericsson.com
Experience: 1-3 Years
Location: Noida
Qualification: B.E/B.Tech/Others
Job Role: Service Desk L1 Support Engineer
Job Description:
- As a Service Desk L1 Support Engineer, the candidate will Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests.
- Responsible for handling all tickets for all Incidents/Service Requests reported.
- Take responsibility that SLA/KPI objectives are being meet according to defined levels www.allindiajobs.in
- Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
- Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
- More complex issues after preliminary recognition send to Front Office / Back Office engineers allindiajobs.in
- Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.
Desired Profile:
- The candidate should have completed B.E/B.Tech Technical degree from a recognized university.
- Should have 1-3 years of experience in Desktop/Laptop Support.
- The candidates who are having RHCE Certification is Preferred.
- Should have the ability to work at odd hours and should be Interested in Technology and Communication www.allindiajobs.in
- The candidate should have good exposure to Linux and Open Source.
- Should have the flexibility and ability to work both in a team as well as individually.
-Should be customer oriented, Service minded, ready to very close cooperation with Customers.
How To Apply:
Apply Here
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