IBM Recruiting Freshers and Experienced For The Position Of Quality Assurance/ Quality Control Executive @ Banglore,Hyderabad

Company Name: IBM


0.6 - 1 Years (Minimum 6 months)


Any Graduate

Job Role:
  Quality Assurance/ Quality Control Executive


Job Description:

- Performing Quality Tele Monitoring & Ticket Quality Checks.

- Support team in achieving Customer Satisfaction target for assigned team.

- Creating a quality culture, keeping people focused on understanding the customers needs.

- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.

- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan
- Analise Root causes for dissatisfaction and design solutions to address these root causes.

- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.

- Comes up with solutions that addresses or exceeds customers needs and expectations.

- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given

- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.

- Ensure team is focused on updating tickets frequently.

- Regularly present to team and management team on Quality Improvements.

- Assist the team with the excellent handling of ticket records by the team.

Required Skills:

- Customer service orientation,

- Excellent Feedback Skills

- Structured thought process

- Excellent Communication and

- presentation skills

- English: Fluent

How To Apply:

Apply Here

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